Customer Services
Marks & Spencer
<*dv_1*> 47-67 Baker Street
London
W1U 8EP
28 April 2003
<*dv_5*> Dear Sir or Madam,
<*dv_3*> I am writing to complain about a packet of four Pain aux Raisin that I recently purchased from one of your stores.
When one purchases a packet of Pain aux Raisin, I think I am legitimately entitled to expect that raisins will be contained therein.
<*dv_0*> However, on removing the packaging a cursory examination revealed that said Pains were liberally sprinkled, not as every right minded member of the public would anticipate with raisins, but with sultanas.
<*dv_6*> I hastily consulted the list of ingredients which confirmed my initial appraisal. These Pain aux Raisin's contained not one solitary raisin. Further examination of the packaging revealed that not only did they not contain one raisin but also that there very absence was being used as a marketing gimmick. The packaging blurb proclaiming that they were made from a "traditional recipe". I am sorry but the fact that Marks & Spencer might not be the first to perpetrate this sleight of hand does not legitimate its practice now.
There are very clear differences between sultanas, raisins, and for that matter, currants. Sultanas are produced from white seedless grapes, raisins from grapes of the gordo or muscat types, whilst currants are produced from grapes of the zante or carrena types.
I have nothing against sultanas, in fact I prefer them to raisins, but there is a wider issue at stake. If you wish to make this product with sultanas, then they should be called Pain aux Sultana.
<*dv_4*> I would therefore be most grateful if you could explain to me the basis on which you call this product Pain aux Raisin. Whilst I can not profess to be conversant with the legislation, it would appear to the layman to be a clear breach of the trades descriptions act.
I look forward to your explanation.
<*dv_2*> Yours faithfully
The Jilted Barfly
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